Planning and Land Use System Update: Dec. 22, 2022

 

• Many customers have contacted Land Development Services (LDS) since Oct. 31 when the Planning and Land Use System (PLUS) Release 4 went live. While the new PLUS system has been successful for new applications, the migration of data from ProjectDox did not go smoothly. We have worked very hard and believe all the issues related to migration have been fixed.
• Once we discovered the migration problems, we set up a form that allowed customers to alert us to their PLUS issues. If you submitted a request to us via that form, you should have received an email from us on Tuesday, Dec. 20 letting you know the issues have been solved.
• If you are still encountering an issue in PLUS, we may not be aware of it. Please take a moment to submit a new report at this link. This will alert us to your issue and help us further identify what’s going on so we can efficiently address it.
• With regards to the other issues that initially impacted PLUS, those have been resolved, and staff have minimized delays for customers. (See our current status online.)

Here are helpful PLUS resources. Please share with your colleagues who may not be subscribed to the LDS Letters to Industry LISTSERV.

• Check the latest LDS customer wait times
• Learn about PLUS known issues and solutions
• LDS PLUS FAQs 
• Your LDS Guide to PLUS
• Schedule a one-on-one, virtual appointment with LDS staff
• All LDS record (or permit) types available in PLUS
• LDS Permit Wizard – Step-by-Step Guide to PLUS

Here are our newest YouTube Videos:

• Building Inspections
• Onsite Contact
• Record Contacts
• Inspection Notifications
• Preferred Browser and Pop-Ups
• Record Number
• View Legacy (FIDO or PAWS) Records

Additional videos:

• Videos about getting started in PLUS: Getting Started with PLUS - YouTube.
• Videos about submitting, uploading or revising plans: Digital Plan Room (DPR) - YouTube.
• Videos about working with records in PLUS: Work with Records in PLUS - YouTube.

 

Out with the old, in with the new. Wishing you and yours the best in 2023. View the LDS holiday schedule.